Company Profile

Multiple Hauliers (EA) Limited was established in 1982 as a family business with a handful of trucks. On recognizing the need to fill a void in the bulk haulage industry of East Africa, the Directors of the Company embarked upon an ambitious and progressive growth plan with determination and a focussed vision.

Today, the Company is a formidable force with, undisputedly, the largest fleet within the East African region, territorial presence in Kenya, Uganda & Tanzania covering over 15 million kilometres annually and employing approximately 1200 dedicated and committed individuals. This remarkable growth is no phenomenon, but sheer hard work, commitment and calculated planning on the part of the Directors and a team of professional Managers.

The core business of the Company comprises of cross-border haulage of general merchandise and petroleum products for a selected, reputable and loyal Clientele.

The Company’s Vision Statement is “…to be the premier Road Transport Contractor in Africa by setting the highest standards of integrity, safety and best environmental innovations whilst offering total transport solutions to our valued Customers”

The Company’s Mission Statement is “…to excel with consistent improvements in every area of our management and operations by providing quality and timely service with pride & integrity whilst ensuring safe & secure environmental working practices at all times.”

The Company’s Headquarters are in Nairobi with branch Offices in Mombasa, Kisumu, Busia, Malaba, Kampala and Mwanza. Being the flagship of a group of Companies, the Company is also proud of its state-of-the-art Inland Container Depot (ICD) in Kampala, Uganda and the Trailer, Tankers & Tippers Assembly plant in Nairobi, Kenya.

The petroleum products fleet comprises mainly of not older than 5-7 years Mercedes Benz & NISSAN trucks that are supported by a large number of smaller convoy (Road Patrol) and maintenance vehicles. The General Cargo Fleet comprises of vehicles not older than 7-10 and all matters related to the fleet maintenance and logistical management is handled in-house from the Head Office in Nairobi.

Most trucks, if not all, are fitted with On-Board-Computers (OBCs), ultra modern Global Positioning System (GPS) and which has recently been upgraded with GPRS enablement. The sole purpose of this is to ensure effective fleet management by enforcing safe driving practices of our drivers who are the Company’s Goodwill Brand Ambassadors. In addition, dedicated fleets are supervised by small pick-up vehicles manned by an escort leader and a support crew comprising of mechanics and helpers. The function of these Road Patrol vehicles is to undertaken surprise safety compliance inspections on designated routes. Sophisticated equipments such as speed guns and breathalysers (alcohol testers) are utilised for such inspections.

The Company has an established contemporary Driver’s Academy with a qualified full-time employed Instructor. The premise of the Academy is to ensure that all Company personnel undergo extensive training on Defensive Driving, basics of first-aid, fire fighting, HIV/ AIDS awareness amongst various other management and personal development topics.

The Company recently completed the construction of an ultra-modern and state-of-the-art parking, maintenance and body workshops facility complete with washing, greasing & oil changing bays, spares & consumables stores, fuelling depot complete with dispensing pumps, tyre re-treading plant, Driver’s Academy, Management & Administrative Office. Staff canteens, changing rooms, showers, stand-by power generators, borehole and similar facility areas have also been included. The entire construction of the yard is designed to be eco-friendly.

The Management

The Board of Directors are as follows:

Other Key Staff Members

The other key members encompassing the Management structure are:

Area of Operation

The principle areas of the Company’s operations revolve around the haulage of general cargo and petroleum products across the East African region.

Health, Safety, Security & Environment

The Company has defined and established a Health, Safety, Security & Environment (HSSE) Policy that is customised to adequately cater for the Company’s and it’s Clienteles’ needs and requirements. The principle objective of this Policy Documents is to:

• To prevent injuries at our own premises, at the client’s premises or in transit to either our personnel or third parties.
• To ensure that “Safety” is a line-management and supervisory responsibility.
• To create a sound and responsible working environment.
• To create adequate awareness on safety by providing relevant training of all personnel.
• To create interest and enthusiasm from all parties concerned.
• To reaffirm that every job is done safely and that safety is a collective responsibility.
• To nurture and ensure that there is no harm to the environment.

In order to better manage and measure the impact of this Policy, the Management has established an independent Department to supervise this.

Safety Slogan

Introduction & Overview of Safety Slogan

Our extensive and thorough survey of the behaviour patterns of our workers established the following:

• That the introduction and implementation of the HSSE Policies and standards by the Management has been adequately established.
• That the awareness of the reasons and impact of these policies exists within all staff.
• That there is general willingness and compliance to the practical implementation of these policies by all staff members.

However, what also came to light was that though the awareness, willingness, ability and compliance to the laid out policies was elevated, the general ATTITUDE noted was that such policies, however important and useful as they may be, were PERCEIVED as an imposition and a distraction from the routine that most of us have grown accustomed to.

In view of this, the Management embarked upon an earnest search for an “HSSE Company Slogan” that would generate not only a change in attitude but; a massive change of “Perception” of what the “REAL” personal benefits of such policies are.

In search for this “MIRACLE SLOGAN”, we asked the following fundamental sample questions to a wide spectrum of our staff members:

• Why does one engage in gainful employment?
• Who are the most important people in the lives of the employees?
• What does one spend the earnings derived from gainful employment?
• What are an employee’s dreams and aspirations from gainful employment?
• Who are the real beneficiaries should such dreams and aspirations come true?
• When at work, whom does an employee think of the most?
• How & with whom does an employee spend the most time when not at working?

Upon analysing the responses received, we came to the conclusion that the underlying answers revolved around concerns for the well being and secured future of our families.

The challenge was in establishing how we could use this information and apply it in a manner that would bring about the desired changes to the prevailing perceptions and attitudes.

After much brain storming the answer was as simple as the responses we had received:

Objective of the Safety Slogan

The prime objective of this slogan was to purposefully reinforce the HSSE Policies and practices. Subsequently, we embarked on the introduction of the Safety Slogan by undertaking an intensive awareness program to create a sense of urgency for the need to create a paradigm change in the prevailing perceptions and attitudes. Resultantly, it dawned on all Members of our team that every action, whether at work, on the road, at home or anywhere, has a direct impact on not only our families but also on families of others that we interact with. Other benefits noted were the increase in levels of responsibility towards safety, personal health and general well being of Company property.

Conclusion

In conclusion, the implementation of the safety Slogan has created a Family of team players who respect and practice the highest standards of HSSE.

Achivements

Health, Safety, Security & Environment

• All drivers must undergo mandatory annual medical & clinical examinations to ascertain any specifics conditions that could be detrimental to their optimum performance and where the Company may undertake the necessary remedial measures. Furthermore, the Company has an established HIV/ AIDS and Drug & Alcohol Policy and the Company works very closely with other 3rd Party Institutions such as UNAIDS, AMREF, etc to enhance its scope of implementation.
• The drivers conduct mandatory Tool Box Meetings to discuss and share matters related to on-road safety and the road & climatic conditions. These meetings are minuted and all areas of importance circulated to all Branch Offices.
• More importantly, every vehicle or fleet of vehicles that travel on a trip are made to undergo an extensive Journey Management exercise that is geared up to ensure every aspect of the HSSE Policy and which can be cross-checked against actual journey movements from the OBC downloads.
• All vehicles are equipped with adequate personal protective equipments, first-aid kits and fire extinguishers.
• The Company has an established waste storage facility and disposal of any waste such as used Oils, Tyres, etc is done under close supervision of qualified personnel. Disposal Certificates are obtained from the relevant parties where such waste is disposed of.
• The Company has established very stringent policies, procedures and processes for the recruitment of any new Drivers and Driver Mates.

Trainings & Personnel Development

• The Company has a well-equipped contemporary Drivers’ Academy at its Head Office in Nairobi.
• In addition, Company has employed a full time in-house Trainer who is qualified in internationally recognised and accredited Defensive Driving Courses (DDCs) and who conducts daily customised trainings. Refresher courses are also undertaken periodically.

Fleet Maintenance & Management

• Vehicle maintenance is carried out periodically as recommended by the manufacturers of the vehicles and which conforms to specified safety standards as required by the laws governing the road transport Industry of East & Central Africa.
• The Company does not overload under any circumstances and endevours to ensure strict compliance of axle loading regulations as required by the laws governing the road transport Industry of East & Central Africa.

Other

• We have the lowest turnover of drivers hence the investment made in training them is not only justifiable but in doing so we have created role models for the newly appointed drivers.
• The number of accidents over the last 3 years has dropped significantly and we are able to provide concise and accurate reports of any accident.
• Winners of 2002 “President’s HSSE Award”, Shell International, South Zone.
• Winners of 2002 “Best Transport Contractor in East Africa”, Shell E.A. Hub that comprises of 7 Countries; Kenya, Uganda, Tanzania, Rwanda, Ethiopia, Eritrea & Mauritius.
• Certificate of recognition for attaining “Grade A” in Shell Uganda Limited’s Road Transport Contractors' League for 7 years running.
• Road Transport Safety Excellence Award by Bamburi Cement Ltd for the highest number of Drivers trained in Defensive Driving Course for the year 2006
• Road Transport Safety Excellence Award by Bamburi Cement Ltd for the best Transporter for the first half year of 2006
• Road Transport Excellence Award by Bamburi Cement Ltd for the best Transporter for the year 2007

Fleet Management

Essentially, all matters related to the fleet managements such as general maintenance, tyre management, health, safety & environment issues, etc are handled internally by an experienced network of dedicated and qualified professionals.

Future Projections

Having highlighted the achievements, we believe that there is more that can be achieved and in this respect it plans to implement the following in the year 2007:

• Target the entire fleet to be equipped with OBCs by the end of the year.
• Achieve over 90% passing grades for all drivers in the on-going DDC program by the Q2 of 2008.
• Commence the construction of “Purpose-Built” facilities similar to those recently built in Nairobi at the Company’s Kisumu and Mwanza Branches.
• Introduce an IT oriented ERP Solution for better management of all aspects of the Company operations.
• Although an in-house Driver’s League Program for appraisals and incentives already exists, we would like to refine this further with more accurate performance key performance indicators.
• Achieve “Zero Accident” Culture in all our areas of activities by Q4 of the year.

Contact us

• Nairobi Head Office- (020) 39449000
• Mombasa – (041) 433584
• Kisumu – (057) 22378
• Kampala – (041) 286885, 286335, 286568
• Malaba – (055) 54027
•  
• Operations Manager, Nairobi – Ken Mungai (0733)600274
• Operations Manager, Mombasa - Dilip Gokaldas (0722)410092
• Operations Manager, Kisumu – Erastus Mudegu (0733)811442
• Operations Manager, Kampala – Mahmmoud 00677468874, 0733475196
• General Manager Nairobi – Shreyesh Dave (0733)935164
• Purchasing & Supplies – Intakhab Sheikh (0733)600275

Contact us

• Nairobi Head Office- (020) 39449000
• Mombasa – (041) 433584
• Kisumu – (057) 22378
• Kampala – (041) 286885, 286335, 286568
• Malaba – (055) 54027
•  
• Operations Manager, Nairobi – Ken Mungai (0733)600274
• Operations Manager, Mombasa - Dilip Gokaldas (0722)410092
• Operations Manager, Kisumu – Erastus Mudegu (0733)811442
• Operations Manager, Kampala – Mahmmoud 00677468874, 0733475196
• General Manager Nairobi – Shreyesh Dave (0733)935164
• Purchasing & Supplies – Intakhab Sheikh (0733)600275

Award